❓ Frequently Asked Questions
Are you an original manufacturer?
Yes, we are a professional original manufacturer with three dedicated production facilities ensuring direct quality control.
Do you provide OEM services for new product development?
Yes, our structural engineers can create CAD and 3D drawings to develop new products based on client requirements. We have in-house workshops for punching, injection, and die-casting.
What is the typical lead time for orders?
Lead time is 3-5 days for sample orders and 2-4 weeks for bulk batch orders.
How do you ensure product quality?
Our manufacturing processes are certified to international standards. 100% of finished products undergo rigorous aging tests before packaging, and we offer 2-5 years of warranty.
What kind of technical reports can you provide?
We have our own laboratory and can provide IES reports, Photometric reports, and LM80 reports for our indoor and outdoor lighting products.
How do you handle product failures during the warranty period?
For minor quantities, we send free replacements with your next order. For batch issues, we will repair and resend the products or negotiate a mutually beneficial solution.
Tverse LED light
